National Van Lines Inc

NVL moved me from the Bay Area to Colorado. They were about 50% more than any other mover quoted me, but I was encouraged by, among other things, their commitment to quality work and prompt resolution of claims. Ha! I grossly overpaid and they refused to make good on the items they broke or lost.

They delivered +/- 60 boxes to my apartment. Other than setting up the furniture, they did not unpack any boxes. Over the next couple of weeks, I unpacked all 60 boxes. I discovered that a device used with my bed (an Eight Sleep hub) was missing, and they damaged a trophy shelf. I timely submitted a claim. Incredibly, they denied the claim on the grounds that I hadn't identified the issues 'on the delivery papers'. How could I possibly identify that something was lost or damaged when the property was delivered??? Utter nonsense.

My bed frame was also delivered damaged. I showed the move supervisor the damage, and one of his crew tried to fix the problem to no avail. NVL denied the claim as if none of this happened.

The total amount of the loss or damage is around $2,000. I was offered $20.

NVL's strategy is clearly to deny claims at first, hoping the client will give up.

Move size: 3 Bedroom Home Service cost: $13000

We had a horrendous experience with your packers and movers. Now trying to deal with the claims process and the claims adjuster Laurel Williams has made it an art form to delay communication and evade our questions that we’ve emailed her. She took way longer than the 60 days allowed to even respond to the claim and since then she waits a week or two between responding back. We have made several pleas to remove moldy items from our house and her incompetence and indifference with the claims process is evident. I hope that no one gets her as their claims adjuster as dealing with her has made this process so much more challenging and stressful. it is clear that Laurel Williams nor this company values military families and what they have to go through one bit. Things were also stolen from our shipment which we notified her of and received no response. The check for the items that were approved has not been sent yet and it’s been over a month since that was settled. I truly hope that someone higher up in the company is notified of the lack of professionalism and care on her part as well as the packers and movers.

Move size: 3 Bedroom Home Service cost: $67000

We recently had the pleasure of working with National Van Lines, and I cannot recommend them enough! They handled all of our personal property, including priceless family heirlooms and antiques spanning multiple generations, with the utmost care. Among these were a delicate grandfather clock, a king split Sleep Number bed, and a custom-built kids' playset—all of which were managed seamlessly during our cross-country move.

Adam was our main point of contact and was incredibly communicative throughout the entire process. Mike, our driver, arrived each day from out of state with his wife and expertly managed on-site logistics, communications, paperwork, and inventory. They used stickers and provided on-site copies to ensure everything was accounted for, offering an extra layer of confidence for us as the moving owners.

The team arrived early, ensuring there were no snags or surprises. Their attention to detail was impeccable. They reassembled all of our beds, moved heavy furniture effortlessly to the second story, and even double-checked everything to ensure it met our standards. Remarkably, not a single piece of furniture was damaged, which was such a blessing given the sentimental value of many of our items.

The packing team, who were separately contracted, showed incredible respect and maintained excellent communication throughout the process. On the day of the move, the crew loading the truck was equally professional and thoughtful. They understood the stress and challenges of moving with young children and pets, going above and beyond to make the process as smooth as possible.

What impressed us most was the experience and empathy of the team. Many of the crew members have been with National Van Lines for over 10 years or had gone through cross-country moves themselves. Their understanding of the emotional toll of such a transition was evident in their approach.

Adam and Mike, along with the rest of the team, were instrumental in ensuring the entire operation ran smoothly. They coordinated with the on-site team flawlessly, creating an efficient and supportive environment. From start to finish, there was no awkwardness—just professionalism and genuine care.

The foundation and values of National Van Lines shone through every step of the process. Thanks to their exceptional service, we could focus on our family's emotional needs during this exciting yet chaotic time. Their efforts even allowed us to explore our new community and help our little ones settle in and make new friends.

We are so incredibly grateful to National Van Lines, Adam, Mike, and the entire team for helping us navigate this significant milestone in our lives with ease and care.

Move size: 3 Bedroom Home Service cost: $4500

I moved across country with NVL, Fazal Kahn as my Sales Rep. First of all, the van did not appear on the pickup date, and no one called to explain. That evening, I notified Mr. Kahn and heard nothing back. He has ignored calls, emails and messages after receiving money. A loading crew showed up 4 days late. The unloading crew placed 90% of all boxes in basement DESPITE MULTIPLE LABELS ON EACH BOX for placement by room in home. In basement, boxes were stacked 4 high, too high to take down by a 76 year old single female. In addition, they broke the wheel off my moving dolly and hid it on top of 4 boxes. Multiple items have been found broken, and I have not had access to most of the boxes. It's been more than a week since my complaints and I have received no help despite numerous calls and emails. I spoke with the Director of Customer Relations, Sue Mackey. After hearing my situation, all she said was "file a claim and we will investigate", leaving me stranded. When I contacted my credit card company regarding my options, they informed me NVL had DOUBLE CHARGED ME ON BOTH CREDIT CARDS. The original estimate was for $4700. They charged almost $20,000 on my credit cards. I requested NVL send a crew of two to move the boxes to the location indicated on the boxes, but NVL has done absolutely nothing to help. Mr. Kahn promised me a discount for the 4 day late pick up. He ignores all emails re this, and would not send claim forms. Four NVL departments disrespected, cheated and scammed me on this move: Sales, Unloading, Customer Service and Billing. There is zero customer service. This company is a scam.

Move size: 2 Bedroom Home Service cost: $4700

We used AQMN which contracted through National Van Lines. They took stock of all our furniture and on day of move, only had two movers work who huffily moved everything, and in the process, damaged out 1 year old credenza. I had paid over $700 for insurance, with $0 dollar deductible so filed a claim with pictures. They stated they wouldn't cover without any response. Despite labeling as fragile, several dishes were broken which I did not file a claim for. Overall, if you want to move without damaging your valuables, then do yourself a favor and run from this company as fast as you can. There's no accountability and the insurance is worthless

Move size: 2 Bedroom Home Service cost: $11000

Our experience with National Van Lines, particularly with sales representative Brian Eichman, was deeply disappointing and frustrating.

At the outset, our interactions with Brian were pleasant, and his quote came in significantly lower than competitors—even after a detailed line-by-line comparison. We were completely transparent about every item being moved and even sold some large items (including our couch), which remained on the quote. During our conversations, Brian repeatedly emphasized that the total weight—not the number of boxes—was what mattered and encouraged us to pack items in totes instead of boxes.

After signing the binding agreement, Brian became unresponsive until the day of pick-up. On moving day, the third-party company National Van Lines outsourced was professional and efficient. They carefully tagged and organized all our items before loading them onto the truck—a process that took about 2.5 to 3 hours.

However, before loading began, we received an unexpected call from Brian demanding additional payment, claiming our items exceeded the agreed-upon weight. This left us with no choice but to pay the increased amount, or our belongings wouldn’t be loaded—a clear bait-and-switch tactic.

Our delivery did not arrive until December 23rd, the very last day of the promised delivery window. Upon arrival, several items were damaged. When we submitted a claim, we were informed that the damage fell under our deductible—a direct contradiction to what Brian originally explained, which was that the deductible only applied in cases of loss, theft, or catastrophic damage. Additionally, we had moving blankets stolen during the process.

National Van Lines presents itself as a trustworthy company employing honest, retired military personnel and claims they handle your move from start to finish—but this is misleading. In reality, they outsource both pick-up and delivery to third-party companies. Ironically, those third-party companies demonstrated far better professionalism and integrity than National Van Lines itself.

In summary, I strongly advise against using National Van Lines. Their deceptive pricing, lack of communication, and refusal to take responsibility for damages make them an unreliable and untrustworthy choice for your move.

Move size: 3 Bedroom Home Service cost: $5000

This was a military move so cost is not accurate. Numerous damaged items due to poor packing and blatant disregard for property. Items were jammed into boxes breaking/damaging contents, furniture destroyed during move due to poor placement in moving truck. Household goods moved to several different trucks. Items strapped so tight freezer door was bent making the item useless and they refused to replace or even pay partial cost. Poor explanation of documentation leading to refusal to pay full claim of damaged items. Took 5 months to get claim cleared and once an offer is made, they will not budge no matter what proof you present. I DO NOT recommend using this moving company.

Service cost: $5000

I have had to move several times in my career and never has the process and outcome been so wonderful. They made everything very easy, no hassle and the movers were extremely professional. I was on a tight time frame and the crew were swift and careful and everything arrived on time and safely. A special thanks to Lisa Varzino for making it all possible. She was very knowledgeable, polite and genuinely interested in insuring my move was painless. She provided me with all the information I needed and kept me up to date every step of the way! I highly recommend National Van Lines for anyone who is in need of moving services.

Service cost: $3995

We have used National for three cross-country moves and this most recent one was by far the best experience. With the exception of one difficult move from Connecticut to Chicago (the third party that National used in CT for our first move with them was not a great company) our moves have always been solid with National. However, this time we had particularly great people on our team. Aaron Bacon, our representative, was always quick to respond to our emails and phone calls. He even responded on the weekends. He had a record of our previous move and was able to estimate the weight instead of having a representative come to the house. The estimate was just below the final weight, making the financial aspect of the move easier to digest once we received the bill. We did get an estimate from a different well-known moving company and they over-estimated the weight by almost 5,000 pounds! National has the best prices and some of the best customer service with representatives like Aaron Bacon. He checked in with us prior to, during, and after the move. Even though we are experienced movers, he gave us the peace of mind that National "had our backs."

Our driver, Jose Gonzalez, was by far the best driver we have ever been assigned through National. He and his crew were kind, efficient, careful, and professional. He arrived exactly on time to our house in New Jersey and 15 minutes early to our house in Illinois. They padded the walls and staircase ceilings in both houses, they covered the floors with plastic and canvas tarps, and they carefully wrapped all of our furniture. We have a grand piano and Jose knew exactly how to move it. It arrived in pristine condition just like our furniture. They helped us set everything up and even moved furniture around when we didn't like the initial layout. So much of the moving experience is attributed to the quality of the driver, and Jose was outstanding in every way. We hope everyone has the same positive experience that we had with National. After three moves with them, it seems like the experience boils down to the representative--his/her professionalism and concern for the customer's experience--and the drivers since they are the ones who hire the other movers. Thank you Aaron and Jose!

Service cost: $6900